Several weeks ago I participated in a workshop called The Service Excellence in the Global Village which focused on learning to provide great service across cultures. In the certification workshop many things were learnt so I can deal and manage customers, coworkers who are from a ethnically, culturally, and linguistically different from me. The Nova Scotia Tourism Human Resource Council awarded me with a certification in such an even equipping me further on the workforce.
Often I believe we sometime become insensitive to other person lifestyle, cultures, sexual preference. But in the real world the key to success is not being CLOSE minded to anyone because they are different from you. Because i learnt their is a day that will come when I might be different from someone else and i want the courtesy, respect, compassion, and olive branch extended to me.
The World is indeed a Global Village and this means that everything and everyone is at our doorsteps and we must learn to adapt to others. The Global Village Certification will help me while working in the Hotel Industry to deal with different cultures, manage different personalities on my team, and it will showed that I am equipped with the skills of knowing the difference.
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